Terms & Conditions

It is the hirer’s responsibility to read the FULL TERMS & CONDITIONS closely as confirming a booking confirms you accept and are bound by the TERMS & CONDITIONS.

Subject to the terms, SE PLATINUM TRANSFERS, its Operators and Licensees, have no responsibility for costs or losses including missed flights or travel connections, resulting from diversion, substitution, alterations, cancellations, delay’s or booking errors. It is the hirer’s responsibility to advise of any changes as full costs may be incurred.

Passengers must comply with all laws and regulations in the state they are travelling and with the instructions of SE PLATINUM TRANSFERS its Operators and Licensees.

Except as otherwise provided by these terms, and to the extent permitted by law: (a) SE PLATINUM TRANSFERS, its Operators and Licensees, are not liable for death of or injury to any person, for loss or damage to luggage or goods, for delay’s, or for consequential or other loss of any kind, arising directly or indirectly from negligence or omission or some other cause in connection with provision or non-provision of any services and (b) Is not liable for inaccuracy in any information concerning transport services or its prices.

Payments

Full payment is required in advance to confirm your booking.

All prices are in Australian Dollars (AUD) and include GST.

Surcharges

Surcharges apply for:
- An After Hours Surcharge of $60.00 (AUS) will be applicable to any transfer with pickup times 1800 (6:00pm) through to 07:00am / 7 days a week, on all Transfers.
- $40.00 Public holidays
- A fee of $250.00 will be applicable if the vehicle is soiled due to the event of food/drink spills or sickness causing loss of business while the vehicle is being cleaned/detailed.
- All card payments will incur an additional charge of 2.2% for processing. Cash is accepted.
- Last minute changes to bookings, After invoicing and payment received, including earlier/later pick up times will incur an additional fee (Excludes changes from flight delays or early arrivals)

Luggage

This quote is for 1 large standard check-in luggage + 1 carry-on per person. Any additional luggage, charges may apply. Please contact us for assistance.
Passengers are responsible for their luggage and personal items.
Excess or oversized luggage (e.g. surfboards, bikes, ski bags, golf bags) may incur additional fees or be declined.
We recommend arranging travel insurance for valuables.

Contact Details

Please provide a valid mobile number when booking so we can contact you when you land in Cairns.
Keep your phone switched on upon arrival and let the driver know once you’ve collected your luggage.
If you can’t see the driver, call the number in your booking confirmation.

Insurance

We recommend all customers have travel insurance, as flight delays and cancellations are common.

Flight Details

Your booking is based on the flight details you provide.
Please double-check your flight number, arrival/departure time, and landing time before sending them to us.
If your flight changes or is delayed, let us know as soon as possible.

Booking Requests (24/7)

We accept booking requests 24/7 via our website form, email, or phone.
If you don’t receive a reply, please contact us at:
📧 info@seplatinumtransfers.com.au
📞 +61 498 698 130

Please include:

Name and contact number
Pickup date, time, and location
Drop-off location
Number of passengers and bags
Any extras (e.g., prams/strollers)

We will send your booking confirmation and receipt once payment is received.

Same-Day Bookings

For same-day transfers, please call us directly. We’ll do our best to assist.

Waiting Time Charges

Home / Hotel / Private Address:

First 10 minutes are free.
After that, $95/hour (charged in 15-minute increments, GST inclusive).

Airports:

We monitor all flights in real time, and no waiting charges apply for flight delays.
Passengers must be ready for immediate departure.
Additional fees may apply for delays caused by meal consumption, shopping, or currency exchange.

International Terminals:

60 minutes of complimentary waiting from flight landing.
After 60 minutes, $1.50 per minute applies.

Domestic Terminals:

30 minutes included.
After 30 minutes, $1.50 per minute applies.

Multiple Flights:

Additional waiting and parking charges may apply if one of multiple arriving flights is delayed.

Stops & Route Changes

All pick-up and drop-off locations, including planned stops, must be advised at the time of booking.
Consider any requirements such as key collection or returns.
Unscheduled or imprompt stops are at the chauffeur’s discretion and will incur a fee of $30 per 15 minutes.

Cancellation Policy

All cancellation requests must be made either by email or text message.

More than 14 days – Full deposit refunded excluding transaction fees and less $30 Admin Fee per booking,
14 days to 7 days – 50% of total invoice amount refunded excluding transaction fees
Less than 7 days – No refund
If the passenger is not available or unreachable after 10 minutes, the booking will be cancelled with no refund.

Note : Transfer Cancellation By Driver

The driver has the right to refuse a transfer or end a transfer at any time during the trip if they feel threatened/unsafe or if they feel that the vehicle may be damaged through passengers behaviour.

Delays & Punctuality

Please be ready 10 minutes before pickup time.
Our driver will wait a maximum of 10 minutes after the scheduled time.
If you’re delayed, call us immediately.

Safety

All drivers are licensed, police-checked, and professionally trained.
Vehicles are regularly inspected and maintained for your safety.

Damage or Loss

We are not responsible for lost or damaged belongings.
Please don’t leave valuables in the vehicle.
Inform us about your luggage size when booking to ensure the correct vehicle is provided.
Children must be safely restrained at all times.

Strictly prohibited: smoking, alcohol, drugs, and littering.

Food & Drinks

Only bottled water is allowed in the vehicle (as per QLD Transport Regulations).
Spills or damage may incur cleaning fees of $250 AUD.

Privacy

Your personal information is kept secure and used only to manage your booking and communication.
We do not sell, rent, or share your details with third parties.